Frequently Asked Questions

You can register your complaint with our Client Service Cell either via calling at 0124-4976840 or writing an email to @clientservicecell@vatikagroup.com

You can view all the current openings at enviro by visiting the 'Careers' section & applying in accordance with all the details mentioned.

The enviro app is available both for android and iOS- Android users can download the app from Google Store & Iphone users from Apple store . You could also get a direct download link of the app on your phone by filling in your details on the main page of enviro website.

To know about the status on your query/complaint, you can reach out to the Client Service at 0124-4976840 or write to @clientservicecell@vatikagroup.com.

This is an automated process.

Click on the 'Client Login' tab. Towards the I bottom of the client login page, click on the 'New User? Register Here!' tab. If you are a residential client then click on the "Residential Client" option and if you're in a commercial building, click on the 'Commercial Client' option. It will direct you to user registration form, fill that form & submit. Please note that the User ID will be your meter ID & you can set your own password.

Yes, you can pay your maintenance and electricity bill online using the client login option. Once you login, click on 'Recharge Meter' from the left hand side menu . Then fill in the required amount and select 'PAY NOW'. Do remember to accept the terms and condition check box. This option will further take you to the payment gateway .You can Pay using Credit Card/Debit Card/Net banking/ Cash Card/Mobile Wallet.

The process of payment to meter recharge is fully automated and does not require manual intervention. The successful payment is immediately updated in meter balance but some time due to connectivity issue or any interruption from user during the process of online payment, the processs breaks and transaction does not get through. In such a case if the payment has been debited from the client's end and is not reflecting in the meter then client should wait for three days as failed payment gets refunded to the client's account within that rime. If client do not get refund in three days he/she may lodge a complaint with the Client Service Cell.

You can keep a track of your complete bill by clicking on the 'Track your prepaid meter' tab.

Yes, you certainly cam. The option "Transaction History" provides you the detail of the complete payment done till date. If needed, you can export this date on excel too.

There is an automated process incase you forget your password. Please click on the 'Forgot Password' option & enter your meter ID. Once you click there, the, new password will be automatically sent to your registered mobile number.

Yes, you can register your service request using web or app. Select the 'New Request' option from the Menu Bar. Fill up the form and submit. You will receive a confirmation SMS within 5 minutes if the request is registered between 8 AM to 7 PM else you will receive the confirmation the next day.

You can check your meter balance from the display unit installed at your flat. Alternatively meter balance is also available online. Follow this trail to check online meter balance. Login to enviro site ----------->Track your meter------------->Live balance

Please note that only online payment is reflected in transactions history. Payment through cheque or cash deposited at Accounts desk in Town Square are not reflected in transactions history. However, all payments are reflected in the monthly bill.

Please follow below mentioned path to check online meter balance. You can check last six month bills online by loging in to the enviro website, click on the 'Track your meter' tab and then select, 'My Bill' to view your bills.

We do not give two login credentials for one property. Please contact the property-owner to access the online facilities.

We have almost all the banks on our portal for net banking payment. However, if any bank is not showing in the list of net banking you can you ahead and make payment through debit card.

You can go to Accounts desk at Town square and make payment through cheque or cash. You can also drop cheque in drop box located near the entrance of facility office at Town square.