Key performance indicators (KPIs) are metrics that help facilities managers to recognize the opportunities and threats for the growth of the business. This would help the facility manager to review the overall performance of the team and to rectify the errors that are acting as obstacles for further expansion.
Let us have a look at some of these KPIs:
Response Time Management
All the delayed or postponed tasks should be backlogged in the computerised maintenance management system for future. It is important for the manager to compute accumulation of such tasks in number of hours to compare the performance of different of crews having different number of technicians.