7 Must Know Trends in Property & Facility Management

India’s property management scenario is changing fast with infusion of Tech enabled / backed services. If you’re an RWA member, admin leader, or FM decision-maker, these seven trends will help you shape where budgets and attention allocation should be in the next 24 months.

1. AI and Predictive Maintenance are shifting from Optional Features to Essential Components

AI models can now analyse sensor data and maintenance logs to predict failures before they happen — reducing downtime and cutting repair costs. Early adopters in India are already tying sensor feeds to CMMS platforms to schedule interventions automatically. At Enviro, we have successfully integrated remote location sensors with central grid dashboard for real time monitoring. This includes data on temperature, water levels, and dampness, which is shared with both clients and the Enviro Master dashboard.

2. FM Technology Platforms are offering a Digital Experience similar to Hotels

Enviro app combines resident requests, payments, visitor passes, and facility bookings in a unified platform with history available at a click. Landlords & Tenants have increasingly chosen homes and offices based on the smoothness of digital experience. 

3. Sustainability & ESG drive both Compliance and Cost Savings

From LED retrofits to STP optimization and rooftop solar, sustainability projects reduce energy bills while improving CSR ratings and Client / RWA appeals. In the long run of operations, these efforts are becoming a key talking point among brands and condominiums looking to reduce their carbon footprint and contribute positively to the environment.

4. Integrated Services replace fragmented Vendor Stacks

One Integrated FM partner handling security, Technical, Housekeeping and Horticulture, reduces coordination overhead and improves SLA delivery — a growing preference for Grade-A offices and premium societies. It also helps avoid assigning blame and improves the efficiency of service delivery.

5. Cloud-based Visitor & Accounting systems become Standard

Cloud backed visitor management, payroll and accounting tools simplify multi-site operations and provide centralized audit trails — essential for multi-tower societies and corporate campuses. 

6. 24×7 Complaint Management shifts Expectations

Residents and employees expect near-instant responses. 24X7 call support, Chatbots, WhatsApp integrations, and round-the-clock ticketing reduces escalations and allow FM teams to triage requests overnight. Having a human available at all times also creates a sense of security for the users.

7. Emphasis is being placed on the Quality of Manpower: Sourcing, Training, and Retention

While automation handles routine checks and scheduling, it is the people who provide the actual service.

Clients now expect verified staffing, continuous training in safety, soft skills, and technical areas, as well as digital proof of work to reduce staff turnover and build resident trust. Having a Training calendar, along with month end report with picture being shared with client, helps in generating trust.